Your vehicle will be assigned to a trained and qualified technician with the experience and skills required to investigate the problem.

A test drive may be carried out to allow the technician to experience the fault that is to be resolved. If you are available we will often request a test drive with you so that the technician has a clear understanding of the particular noise or feeling you wish to have resolved.

When your car is first brought in to our shop an Inspection will be carried out so as to avoid “tunnel vision” and miss any underlying problems with the vehicle. This will give us a good overview of your vehicles mechanical, electrical and fluid systems conditions to prevent any unnecessary return trips to “fix it right”. Any specific issues you have asked us to identify the cause of will be diagnosed.

Once any issues have been identified they will be organized and priced out in order of priority.

It is very important to us that you understand what is wrong with the vehicle and that you are comfortable with any repairs you are approving. An estimated completion time will be given based upon the work you have selected to have carried out. (It is not unusual for us to have some high priority item parts pre-ordered and on the way already during our conversation.

This prep work saves you heaps of time and keeps our workshop at an operational tempo unmatched by anyone else!